HALO PSA – REF 53 – 31

  • Full Time
  • Permanent
  • Remote in Europe

Purpose of the Role

The purpose of a HALO PSA (Professional Services Automation) Process Automation Specialist is to streamline and optimize the processes within our HALO PSA system. HALO PSA is a software solution designed to help professional service organizations manage their projects, resources, and finances effectively.

Duties and Responsibilities:

  • Provide technical support to users of the HALO PSA product Assist users with product configuration, including setting up accounts, defining workflows, and customizing features. 
  • Troubleshoot technical issues and provide timely resolutions to ensure minimal downtime. 
  • Collaborate with the product development team to communicate user feedback and suggest improvements or new features. 
  • Create and maintain documentation, including user guides and troubleshooting resources. 
  • Stay up-to-date with product updates and changes, and ensure users are informed about new features or changes. 
  • Participate in testing and quality assurance activities to ensure product reliability and stability.

Required Experience & Knowledge

  • Proven experience in technical support or a process automation role, preferably in a software or technology company. 
  • Strong understanding of software configuration concepts and best practices. 
  • Proficiency in troubleshooting technical issues and providing effective solutions. 
  • Excellent communication skills, both written and verbal, with the ability to communicate technical information clearly to non-technical users. 
  • Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively. 
  • Familiarity with PSA software or similar products is preferred. 
  • Ability to work independently and collaborate effectively within a team environment. 

Required Education & Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Experience with SQL queries.
  • Experience with customer relationship management (CRM) systems or ticketing systems is a plus (JIRA, Zendesk).

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