Infrastructure Project Coordinator | Service Desk Coordinator – REF 22 – 18

Full Time, Permanent
Remote in Europe and South America


Purpose of the Role

As the Infrastructure Project Coordinator, you will take overall responsibility for the successful implementation of the client’s technical needs following the SLA. Having a sound understanding of business perspectives, end-users and technical challenges in an office life-cycle, you will act as the link between stakeholders, users and the operations team – establishing a productive environment with a focus on business success, while being able to jump hands-on when needed in the process.

Duties and Responsibilities

  • Work closely with the client to understand their mission and needs
  • Create and coordinate infrastructure planning following ITIL methodology: migration, scaling etc
  • Prioritize customer requirements, contributing to the long-term vision and strategy 
  • Oversee planned operations and deployment activities, as well as preventive maintenance
  • Coordinate the Ops in maintaining a single enterprise-wide view of the IT infrastructure across multiple sites to be able to enforce standard best practices and consistent policies, procedures, processes
  • Liaise between different participants, such as stakeholders and technical personnel, creating an effective environment
  • Maintain a good collaboration with 3rd party providers and decide when to utilize their resources

Required Experience & Knowledge

  • Strong understanding of technical aspects, user experience and business capabilities of different products required in managed services type of projects
  • Experience coordinating and working with remotely distributed teams
  • Client facing experience with a technical project management approach
  • Background in successfully delivering UCaaS products 
  • Experience working with Windows-based applications
  • Deployment and management of 3rd party applications such as Office 365, Sharepoint
  • Understanding of ERP applications functionality 
  • Knowledge of TCP/IP fundamentals, VoIP and security practices is necessary
  • Overall understanding or background in a help-desk role 


  • Previous experience in an industry which had regulatory constraints or data privacy and security provisions for safeguarding medical information

Skills and Attributes

  • Excellent and clear communication with stakeholders at different levels of seniority and knowledge
  • Ability to create detailed project plans for the team and the client
  • Ability to assess the prioritization of tasks to be performed
  • Ability to recognize blockers or problems early and take corrective action
  • Strong detail orientation, with good time management 

Required Education & Qualifications

  • BA in Computer Science, or relevant professional experience
  • Exceptional verbal and written English
  • Willingness to work in EST schedule

Apply Online

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