Infrastructure Project Manager – REF 183 – 01

Full Time, Permanent


Purpose of the Role

As the Infrastructure Project Manager you will take overall responsibility for the successful implementation of the client’s technical needs following the SLA. Having a sound understanding of business perspectives, end-users and technical challenges in an office life-cycle, you will act as the link between stakeholders, users and the operations team – establishing a productive environment with a focus on business success, while being able to jump hands-on when needed in the process.

Duties and Responsibilities

  • Work closely with the client to understand their mission and needs
  • Create and coordinate infrastructure planning following ITIL methodology: migration, scaling etc
  • Prioritize customer requirements, contributing to the long-term vision and strategy
  • Oversee planned operations and deployment activities, as well as preventive maintenance
  • Coordinate the Ops in maintaining a single enterprise-wide view of the IT infrastructure across multiple sites to be able to enforce standard best practices and consistent policies, procedures, processes
  • Liaise between different participants, such as stakeholders and technical personnel, creating an effective environment
  • Maintain a good collaboration with 3rd party providers and decide when to utilize their resources

Required Experience & Knowledge

  • Strong understanding of technical aspects, user-experience and business capabilities of different products required in managed services type of projects
  • Experience coordinating and working with remotely distributed teams
  • Client facing experience with a technical project management approach
  • Background in successfully delivering UCaaS products
  • Experience working with Windows-based applications
  • Deployment and management of 3rd party applications such as Office 365, Sharepoint
  • Understanding of ERP applications functionality
  • Knowledge of TCP/IP fundamentals, VoIP and security practices is necessary
  • Overall understanding or background in a help-desk role


  • Previous experience in an industry which had regulatory constraints or data privacy and security provisions for safeguarding medical information

Skills and Attributes

  • Excellent and clear communication with stakeholders at different levels of seniority and knowledge
  • Ability to create detailed project plans for the team and the client
  • Ability to assess the prioritization of tasks to be performed
  • Ability to recognize blockers or problems early and take corrective action
  • Strong detail orientation, with good time management

Required Education & Qualifications

  • BA in Computer Science, or relevant professional experience
  • Exceptional verbal and written English
  • Willingness to work in EST schedule

Apply Online

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