Product Manager – Digital Services – REF – 21 – 29

Purpose of the Role

We are looking for an experienced Product Manager to support the development, modernization, and evolution of digital products and software solutions — including work with legacy platforms and systems.

In this role, you will collaborate closely with design, engineering, and business teams to shape product vision, define requirements, and drive the delivery of user-centered experiences. You will play a key role in bridging legacy system constraints with modern product thinking to deliver meaningful improvements across our digital product suite.

This role requires someone who can translate business needs into clear product requirements while navigating the complexity of legacy environments and ensuring product decisions align with user needs and business objectives.

Duties and Responsibilities

• Lead the end-to-end product development lifecycle, from discovery and planning through delivery and continuous improvement.
• Collaborate closely with designers and engineers to define product features, workflows, and user journeys — including those dependent on or migrating from legacy systems
• Contribute to the UI/UX direction of digital products, ensuring intuitive and user-friendly experiences even within legacy system constraints.
• Create and maintain product documentation, including product requirements, functional specifications, and user stories in Confluence and Jira.
• Work directly with stakeholders to understand business objectives and translate them into clear product strategies and priorities.
• Manage product backlogs and coordinate with engineering teams within a true agile development framework to support timely delivery of features.
• Use Figma and other collaboration tools to review and refine product designs with design teams.
• Analyze user feedback and product performance data to identify opportunities for improvement.
• Leverage AI tools, including Claude AI, to accelerate research, analysis, and product thinking.
• Ensure alignment between product vision, user experience, and business goals throughout the product lifecycle.

Required Experience & Knowledge

• 5–7 years of proven experience as a Product Manager or Product Owner working on software or digital products.
• Experience working with or around legacy systems is strongly preferred.
• Strong understanding of UX/UI best practices and product design principles.
• Hands-on experience collaborating with design teams using tools such as Figma.
• Experience translating business needs into product requirements, user stories, and clear development tasks.
• Proven experience managing product backlogs and working within true agile development environments (Scrum, Kanban, or similar).
• Strong stakeholder management skills and experience working closely with cross-functional teams.
• Proficiency in Jira and Confluence is required.
• Familiarity with AI tools such as Claude AI to support and advance product thinking.

Skills and Attributes

• Strong product and UX mindset, with the ability to evaluate and improve digital experiences — including in complex or constrained legacy environments.
• Excellent written and verbal communication skills in English (native/first-language level required).
• Strong organizational and prioritization skills, with the ability to manage complex product initiatives.
• Problem-solving mindset and a proactive approach to identifying product improvements.
• Comfortable working in a distributed, multicultural environment.

Location & Language Requirements

• Must be based in the United States, preferably in the New York Tri-State area or East Coast.

Required Education & Qualifications

• Bachelor’s degree in Business, Computer Science, Design, or a related field (or equivalent experience).
• Proficiency in Jira and Confluence is required; Figma experience is highly desirable.
• Experience working on digital consumer products or SaaS platforms is considered an advantage.