Senior Support Specialist – REF 118 – 08

Full Time, Permanent
Europe, Remote

 

Purpose of the Role

As part of the Tech Ops Team you will be responsible for providing technical support and assistance both to clients, end-users and employees of the company. As a support specialist you will ensure high quality implementation and support of all workstation software/hardware and cloud environment.

Duties and Responsibilities

  • Keep in touch with the end client, colleagues and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
  • Administer and control user access, manage and oversee the new users to be added in the systems
  • Ensure the proper functionality of the information systems of the company and its end clients 
  • Participate and assist in all stages of development
  • Create documentation and various types of reports such as weekly and incident for the team and clients
  • React adequately and timely to issues which may occur in the systems of the end client, in accordance with the approved procedures
  • Reproduce issues to get a better understanding and resolution

Required Experience & Knowledge

  • At least 5 years of professional experience as a Technical Support Specialist
  • Advanced knowledge of TCP/IP fundamentals and VOIP
  • Knowledge of standard tools used in Linux and Windows system administration
  • Experience with Active Directory and Microsoft Office 365 (exchange online, Skype for Business, OneDrive and SharePoint) 
  • Basic IT security knowledge 
  • Good troubleshooting Windows desktop related issues remotely

Advantage

  • Cloud Server experience is considered an advantage

Skills and Attributes

  • Experience with activities for business-critical systems
  • Strong problem solving and debugging skills
  • Understand and accept the corporate business process flow
  • Excellent teamwork skills

Required Education & Qualifications

  • Bachelor’s or Master’s degree in Computer Science or relevant specialty
  • Fluent English both verbal and written 
  • Any IT certification would be considered a plus

Apply Online

A valid email address is required.