Senior Support Specialist – REF 118 – 12

Full Time, Permanent
Remote in Europe


Purpose of the Role

As part of the Infrastructure Ops Team you will be responsible for providing technical support and assistance both to clients, end-users and employees of the company. As a support specialist you will ensure high quality implementation and support of all workstation software/hardware and cloud environment.

Duties and Responsibilities

  • Keep in touch with the end client, colleagues and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
  • Administer and control user access, manage and oversee the new users to be added in the systems
  • Ensure the proper functionality of the information systems of the company and its end clients 
  • Participate and assist in all stages of development
  • Create documentation and various types of reports such as weekly and incident for the team and clients
  • React adequately and timely to issues which may occur in the systems of the end client, in accordance with the approved procedures
  • Reproduce issues to get a better understanding and resolution

Required Experience & Knowledge

  • At least 5 years of professional experience as a Technical Support Specialist
  • Advanced knowledge of TCP/IP fundamentals and VOIP
  • Knowledge of standard tools used in Linux and Windows system administration
  • Experience with Active Directory and Microsoft Office 365 (exchange online, Skype for Business, OneDrive and SharePoint) 
  • Basic IT security knowledge 
  • Good troubleshooting Windows desktop related issues remotely


  • Cloud Server experience is considered an advantage

Skills and Attributes

  • Experience with activities for business-critical systems
  • Strong problem solving and debugging skills
  • Understand and accept the corporate business process flow
  • Excellent teamwork skills

Required Education & Qualifications

  • Bachelor’s or Master’s degree in Computer Science or relevant specialty
  • Fluent English both verbal and written 
  • Any IT certification would be considered a plus

Note: This position is part of the 24×7 support team. The shifts will be between 5am EST and 5pm EST for 40 hours per week on rotation.

Apply Online

A valid email address is required.