System Service Support Engineer – REF 53 – 27

  • Full Time
  • Permanent
  • Remote in Philippines


Purpose of the Role

As part of the Technical Support and System Administration team, you will be responsible for providing technical support and assistance both to clients, end-users, and employees of the company. As a Support Engineer, you will ensure high-quality implementation and support of all workstation software/hardware and cloud environments.

Duties and Responsibilities

  • Keep in touch with the end client, colleagues, and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
  • Administer and control user access, manage and oversee the new users to be added to the systems
  • Ensure the proper functioning of the information systems of the company and its end clients
  • Participate and assist in all stages of development
  • Create documentation and various types of reports such as weekly and incidents for the team and clients
  • React adequately and timely to issues that may occur in the systems of the end client, in accordance with the approved procedures
  • Reproduce issues to get a better understanding and resolution

Required Experience & Knowledge

  • Experience as a Technical Support Specialist and System Administration  
  • Knowledge of standard tools used in Linux and Windows system administration
  • Cloud – AWS / Azure 
  • Advanced knowledge of TCP/IP fundamentals
  • Experience with Active Directory and Microsoft Office 365 (exchange online, MS Teams, OneDrive, and SharePoint)
  • Basic IT security knowledge
  • Good at troubleshooting Windows desktop-related issues remotely

Skills and Attributes

  • Experience with activities for business-critical systems
  • Strong problem-solving and debugging skills
  • Understand and accept the corporate business process flow
  • Excellent teamwork skills

Good to have

  • Monitoring – DataDog, Pingdom, PagerDuty
  • Experience with troubleshooting mobile applications
  • Understanding of Java or any other programming languages

Required Education & Qualifications

  • Advanced level of both spoken and written the English language
  • Any relevant certificate would be considered a plus

Note: This position is part of the 24×7 support team. The shifts will be between 5 am EST and 5 pm EST for 40 hours per week on rotation.

Apply Online

A valid email address is required.
Docx and PDF files allowed. Up to 5MB max size.