WANTED

System Service Support Engineer – REF 53 – 27

Full Time
Permanent
Remote in Philippines

Purpose of the Role

As part of the Technical Support and System Administration team, you will be responsible for providing technical support and assistance both to clients, end-users, and employees of the company. As a Support Engineer, you will ensure high-quality implementation and support of all workstation software/hardware and cloud environments.

Duties and Responsibilities

Keep in touch with the end client, colleagues, and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
Administer and control user access, manage and oversee the new users to be added to the systems
Ensure the proper functioning of the information systems of the company and its end clients
Participate and assist in all stages of development
Create documentation and various types of reports such as weekly and incidents for the team and clients
React adequately and timely to issues that may occur in the systems of the end client, in accordance with the approved procedures
Reproduce issues to get a better understanding and resolution

Required Experience & Knowledge

Experience as a Technical Support Specialist and System Administration
Knowledge of standard tools used in Linux and Windows system administration
Cloud – AWS / Azure
Advanced knowledge of TCP/IP fundamentals
Experience with Active Directory and Microsoft Office 365 (exchange online, MS Teams, OneDrive, and SharePoint)
Basic IT security knowledge
Good at troubleshooting Windows desktop-related issues remotely

Skills and Attributes

Experience with activities for business-critical systems
Strong problem-solving and debugging skills
Understand and accept the corporate business process flow
Excellent teamwork skills

Good to have

Monitoring – DataDog, Pingdom, PagerDuty
Experience with troubleshooting mobile applications
Understanding of Java or any other programming languages

Required Education & Qualifications

Advanced level of both spoken and written the English language
Any relevant certificate would be considered a plus

Note: This position is part of the 24×7 support team. The shifts will be between 5 am EST and 5 pm EST for 40 hours per week on rotation.

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