Purpose of the Role
We are looking for an Integration Specialist to join a fast-growing global team working on a modern HR SaaS platform that unifies HR, workforce management, payroll, and fintech capabilities into a single product.
In this role, you will work directly with customers and internal teams to integrate the platform with external systems, third-party tools, and client environments. You will help ensure seamless connectivity, reliable data exchange, and successful onboarding experiences for customers.
This role combines technical integration work with customer-facing collaboration, making it ideal for someone who enjoys solving technical challenges while working closely with users and stakeholders.
We also value openness to working with AI-related products and modern AI-assisted workflows that improve implementation speed and operational efficiency.
Duties & Responsibilities
- Configure and support integrations between the platform and client systems
- Work closely with customers to understand integration requirements and technical environments
- Collaborate with engineering and product teams to implement scalable integration solutions
- Troubleshoot integration issues and support resolution efforts
- Work with APIs, webhooks, and data mapping processes
- Assist with customer onboarding and technical implementation activities
- Validate and monitor data synchronization across systems
- Document integration processes, configurations, and best practices
- Support testing and validation of integration workflows
- Explore AI-assisted tools and workflows that improve integration efficiency and troubleshooting
Required Experience & Knowledge
Essential
- Minimum 3 years of experience in integrations, technical support, implementation engineering, or similar roles
- Experience working with APIs, REST services, and system integrations
- Understanding of JSON, data mapping, and authentication methods
- Ability to troubleshoot technical integration issues
- Experience working with customers or external stakeholders
- Familiarity with SaaS platforms and cloud-based systems
- Strong communication and organizational skills
Nice to Have
- Experience with Python or scripting
- Familiarity with HR tech, fintech, or payroll systems
- Experience with automation tools and workflow platforms
- Exposure to AI-assisted implementation workflows
Skills and Attributes
- Strong problem-solving and troubleshooting abilities
- Customer-oriented mindset
- Ability to explain technical concepts clearly
- Organized and detail-oriented approach
- Proactive and adaptable attitude
- Comfortable working across technical and non-technical teams
Required Education & Qualifications
- Fluency in English (written and spoken)
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Relevant technical certifications are considered a plus
